FAQS

How do I get set up to purchase from Continental?

In order to be set up as a customer you need to send in a completed credit application, tax exempt form and opening  order.  This paperwork can be secured from your Sales Representative or Customer Service at 800-325-1051.  You will need to contact your Sales Representative to secure pricing. 

Why do I need a Customer number?

When you contact Customer Service you need your customer number to secure your pricing - it is for the customer's protection.  Without your customer number only list pricing can be given.

How can I track my Purchase Order?

You can contact Customer Service at 800-325-1051 to track your shipment.  You can also be set up with a login and password to track your orders on our website.  Contact Customer Service at 800-325-1051 for more information.

Can I purchase online from Continental Commercial Products?

Our website does not currently support E-Commerce or online ordering.

Where can I obtain Packing Slips, Invoices, and Proof of Deliveries?

Our website does not currently provide this functionality, please contact Customer Service at 800-325-1051 for copies of these documents. 

Who do I contact for questions regarding AUTOQUOTES?

Contact Eric Gray at 800-325-1051 ext 459 with questions regarding AUTOQUOTES.

Who is my Sales Representative?

Contact Customer Service at 800-325-1051 to find the Sales Representative for your state.

Does Customer Service have an email address to send questions and/or purchase orders?

The generic email address for Customer Service is janics@contico.com

Do you allow below minimum orders or broken cases with a charge ?

The minimum order amount is $300. However, CCP will process an order of at least $150 with a small order carge of $25.

What is the minimum order?

The minimum order is $300 for all brands.

What is the prepaid minimum?

The prepaid minimums per Brand are as follows...

Glit                $500

Disco             $900

Wilen             $1,500

Continental     $2,000

If your order has more than one brand the prepaid minimum is $2,000.

What is the lead time by brand?

Glit             7 working days

Wilen          4 working days

CMC           3 working days

Disco          2 working days

What is the lead time for private label?

The lead time for private label is 8 weeks from date of approved artwork.  If a custom color is required the lead time could be longer.